Oct 10

Nokia problems over, only thanks to Optus!

Tag: LoathGrantus Maximus @ 12:15 am

Got that phone back a couple of days ago… but it turned in to a brick today.. Called nokia and they said to get it repaired again (Yes, the 3rd phone.. 2nd replacement job)… “Our only solution is for you to get it repaired again.” to which I responded multiple times “That isn’t a solution, as history would have it, it is a problem!” anyway, half an hour later I was more frustrated, I still couldn’t speak indian, and slammed the phone down!

Ended up calling Optus because last time this happened, in case you haven’t read the earlier post, I stormed in demanding a different phone. At the time the store staff could help so I sat in the store speaking to head office for 45mins. After speaking to numerous divisions the last guy just said put it in for repairs another time and if you have no luck ring us back… So I did!

Spoke to a few Optus divisions today and eventually ended up with the retention area (Solution services, the guys who try to keep you as a customer!) After much discussion they offered to give me an early upgrade on the contract (4 months in to a 24 month contract)… So now I’m free to sign up for another contract and get another phone!

So I’ll get the broken phone repaired AGAIN and flog it off on ebay.. This will offset the price off the new phone I plan to get, which is the top of the line latest Nokia. Yes I decided to go with Nokia again… In the past I’ve always bought the more expensive models, and have generally been a pretty happy chappy… So I figure if I stick with that I won’t run in to these issues again!

Just called an optus store and they have the phone I’m after in stock… so yay I’m excited… after months of being shitty at the mere mention of a mobile ;)

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